Return of a product that was part of a BUY ONE GET ONE offer or a bundle promo:
If you want to return part of such an order, call Customer Service or return the product to store. Please note, you will only be able to place an online return request if you’re returning the entire order. Once we receive all the products, we will issue your refund to your Credit Card, bank account, or wallet/ UPI account as the case may be.
If you have paid by cash, here’s how your refund works:
– If you return your order by calling Customer Support, you can ask for a bank transfer, a refund to My Credit in your account (if you’re a registered user) or a Credit Note (if you’re a guest user).
– If you return to a store, you can request a Credit Note or a refund to My Credit in your account.
– If you place an online return request, you’ll receive a refund to My Credit in your account (if you’re a registered user) or a Credit Note (if you’re a guest user).
What Is Eligible for Return:
Defective – If the item delivered to you is defective then it is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
Difference – If the item delivered to you is different (in dimension, shape, or colour) from the item image on our website.
Not Functional – If the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources like clocks, lights or bulbs). Please note that only replacements shall be offered.
Broken Items
Should an item be received broken, please email us on .com, within 7 days of the receipt of your order, mentioning your order number and name and a picture clearly showing it. We will replace the ordered item at our cost.
Note : Any claim without a picture will not be valid. For any questions, please feel free to contact us on .com or call us at .